Lowongan Kerja Experienced Customer Service Team Manager | Bilingual Luar Negeri May 2017 Sutherland Global Services

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Judul Lowongan Experienced Customer Service Team Manager | Bilingual
Perusahaan Sutherland Global Services
Kota Luar Negeri
Tanggal Lowongan 18-Dec-16

Established in 1986, Sutherland Global Services is a global provider of process transformation services. Sutherland offers an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom.

Experienced Customer Service Team Manager | Bilingual

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Team Manager who will lead, develop and motivate a high-performance team of support professionals.  

If you believe you have what it takes and you’re ready to take the next step in your career, come work with us!

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

Key Responsibilities 

  • Develop, train and manage team members
  • Handle day to day operation of the team including quality assurance, monitoring and coaching
  • Identify training requirements and recommend skill gaps development of teammates
  • Organize training needs based on teammates performance
  • Manage and monitor teammates' logged in time and break schedules
  • Analyze performance data and translates opportunities into action plans
  • Provide meaningful coaching based on the training needs analysis and work on the identified opportunities with consultants
  • Demonstrate effective coaching methods following SMART model and other coaching techniques


 Required Skills 

  • Candidate must possess a Bachelor’s Degree
  • At least 1 year of working experience in a Business Process Transformation setting
  • Strong analytical skills to interpret data, identify trends, and make suggestions for improvements
  • Leadership skills to take the lead in making improvements and resolving issues
  • Time management skills to keep track of multiple schedules, meetings, and initiatives
  • Strong verbal and written communication skills to communicate in a clear, constructive, and professional manner
  • Excellent working knowledge of MS Office applications

Start your global career with us in our Kuala Lumpur, Malaysia office! Join us today!

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