Lowongan Kerja Call Center Real Time Analyst (rta)/work Force Management (wfm) DKI Jakarta January 2018 ACCENTURE, PT

Lowongan kerja Call Center Real Time Analyst (rta)/work Force Management (wfm) DKI Jakarta ACCENTURE, PT January 2018 semua Jurusan di lokerjobs.com , Berikut informasi lebih detail mengenai Loker 2017 Call Center Real Time Analyst (rta)/work Force Management (wfm) DKI Jakarta ACCENTURE, PT Terbaru.

Judul Lowongan Call Center Real Time Analyst (rta)/work Force Management (wfm)
Perusahaan ACCENTURE, PT
Kota DKI Jakarta
Tanggal Lowongan 12-Nov-16

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward

Call Center Real Time Analyst (rta)/work Force Management (wfm)

Role Summary

The RTA will be responsible for supporting in the achievement of customer support service levels by managing staffing and adherence numbers with the center supported to ensure optimal performance real-time. The RTA needs to be flexible to cover different shift times. The RTA needs to have a pro-active approach to any unforeseen issues. The RTA we are looking for must have an interest in Customer Service and working in an exciting and fast-paced Internet & Social industry.

Key Responsibilities

  • Act as the real-time monitor for the Operations team by providing direction, guidelines and performance updates to hit service level goals.
  • Provide continuous interaction with Operations (leadership and the agents) to achieve service-level metrics with the intent of meeting contractual objectives.
  • Execute forecasts and balancing volume to fulfill Contractual, Service Level, Operational, and Financial objectives.
  • Appropriately respond to Service Level variations by working with Operations to match staff to demand and/or reallocate call volumes
  • Serve as contact for Service Level issues and resolution
  • Keep current on business changes to ensure real time program compliance
  • Provide periodic reports - real time and historical, containing performance data to support operations management in a customer service contact center
  • On an ongoing and consistently substantial basis, coordinates, integrates, and provides organized work efforts to achieve positive operational targeted outcomes.
  • Participate in the BCM awareness with the internal and external stakeholders
  • Execute departmental procedures, communications, incident reports, and leverage analysis of metrics and measurements.
  • Communicate proactively with Operations Leadership regarding vendor team and client business status, making suggestions for corrections to any issues
  • Respond to Operations requests accurately and in a timely manner
  • Maintain a detailed record of activities, actions and impacts.
  • Identify business process excellence improvement opportunities, contributing to design and execution
  • Complete deliverables accurately and on time
  • Manage client outage and bridge calls with operations and internal technology teams


  • Minimum 6 months – 1 year experience in a RTA role in a contact center environment
  • Must be willing to work on day, night shift rotations
  • Proficient in MS Office Suite, and internet
  • Proactive with a strong work ethic and eagerness to ‘go the extra mile’.
  • Resourcefulness and creative thinking 
  • Adaptable to learn new processes, concepts, and skills.
  • Demonstrates the ability to work as part of a team adding positive attitude and business focus.
  • Ability to work in a fast-paced deadline driven environment.
  • Able to communicate in English.


If you feel that you can meet the qualification and up to the challenge, please send your complete application (application letter, resume, expected salary, and any related supporting documents) and current color photograph at size 4 x 6 cm by clicking button below

Cari Lowongan kerja Berdasarkan KOTA KLIK DISINI
Cari Lowongan kerja Berdasarkan PROFESI KLIK DISINI

Jika Anda berminat mendaftar Lowongan Kerja Call Center Real Time Analyst (rta)/work Force Management (wfm) DKI Jakarta ACCENTURE, PT pada tanggal 12-Nov-16 segera siapkan persyaratan/berkas dan dokumen yang dibutuhkan untuk mendaftar. Silakan Kirim Lamaran ke alamat berikut ini.

Kirim Lamaran ke :

Perhatian :

Lowongan kerja di atas mungkin saja sudah tidak valid atau kadaluarsa. Untuk itu selalu lakukan cross check terlebih dahulu pada perusahaan terkait untuk mengetahui ada atau tidaknya lowongan kerja.

Baca juga lowongan kerja Call Center Real Time Analyst (rta)/work Force Management (wfm) 2017 lainnya dibawah ini :

Lowongan Kerja Lainnya


Perusahaan berkembang di Tangerang membutuhkan seorang web admin Persyaratan: Usia maks 40 tahun Pendidikan S1 komputer/teknik...

Tanggal Lowongan: 2018-01-18 14:11:38

Operator Mesin Plotter Indoor/outdoor Digital Printing LOUIE JAYA PERKASA

LJP Mitra Solusi are Digital Solution Company that established in October 2010, we are printing  Indoor and Outdoor Visual, and Paper material...

Tanggal Lowongan: 2018-01-18 12:13:15

Mathematics Tutor Teacher Excite! Learning Club

We provide new concept of tutoring. In Excite! we will introduce a fun, exciting supplementary education for children surrounding our center. We...

Tanggal Lowongan: 2018-01-18 09:12:53

Sales Executive (area Yogya, Semarang, Bali, Lombok, Lampung) TRI ORION PROSPEKINDO, PT

TUGAS UTAMA: Melakukan seluruh proses  kegiatan penjualan produk perusahaan hingga mencapai target penjualan  yang telah...

Tanggal Lowongan: 2018-01-18 10:19:10


Perusahaan industry bahan baku bakery yang sedang berkembang membutuhkan: Kualifikasi: Pria/wanita, usia maksimal 27 tahun Pendidikan min D3...

Tanggal Lowongan: 2018-01-18 06:48:13

Spv/supervisor Outlet NAV JAYA MANDIRI, PT

SEGERA Dibutuhkan SPV Outlet PT. Nav Jaya Mandiri (Nav Karaoke Keluarga) Penempatan All Indonesia dengan syarat dan perlengkapan sebagai berikut : 1....

Tanggal Lowongan: 2018-01-18 11:36:18

Customer Account (jabar) KARYADATA KOMUNIKA, PT

PT Karyadata Komunika PT  Karyadata Komunika sebuah perusahaan penyelenggara jasa telekomunikasi, beroperasi secara penuh sejak tahun 2006 untuk...

Tanggal Lowongan: 2018-01-18 08:48:10


PT. Agresia Raya yang berawal sebagai UKM dan Saat ini telah menjadi sebuah Perusahaan Manufacturing Dan Retail Oleh-oleh Khas...

Tanggal Lowongan: 2018-01-18 13:55:51